Common Support Questions
Find quick answers to frequently asked questions about our support
How do I get support for my account?
Log in to your OffBeta account and navigate to the Support section in your dashboard. From there, you can submit a ticket, browse our knowledge base, or chat with our support team during business hours.
What information should I include in my support request?
To help us resolve your issue quickly, please include your account email, a detailed description of the problem, any error messages you received, steps to reproduce the issue, and screenshots if applicable.
How quickly will I receive a response?
We aim to respond to all support requests within 4-6 hours during business hours, depending on your region. Complex technical issues may take longer to resolve, but we'll keep you updated on our progress.
Can I request a feature or suggest an improvement?
Absolutely! We love hearing from our users. You can submit feature requests through the Support section by selecting 'Feature Request' as the ticket type. Our product team reviews all suggestions and incorporates them into our roadmap planning.
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